Frequently Asked Questions

Kit & Kin Subscriptions

• Why should I subscribe to Kit & Kin Nappies?

  Would you like to save time, money and rainforests? Then you should consider subscribing to receive regular, hassle-free deliveries of your baby basics.

  Here’s what our subscribers receive:

  1) Convenient doorstep deliveries of the most accredited eco nappies on the planet (Don’t believe us? See for yourself)

  2) Customisable delivery frequency & subscription products

  3) 20% off our biodegradable wipes and nappy sacks

  4) Free delivery

  5) Handy email reminders before each renewal to give you time to update your size

  6) Free returns

  7) Skip a delivery option

  8) Cancel anytime - all we require is a 48 hours’ notice prior to next renewal date

  9) Each subscription saves around 5 rainforest trees permanently through our work with the World Land Trust. Together, we also support the people who call the rainforest home. Additionally, we make regular donations to UK nappy banks.

• Why should I subscribe to Kit & Kin wipes?

  Are you going through your wipes quicker than your nappies? Are you using cloth nappies? Is your little one potty trained? Then our wipes subscription might be for you.

  Here’s what our subscribers receive:

  1) Convenient doorstep deliveries of our biodegradable, 99% water wipes.

  2) 20% discount on your wipes (and optional nappy sacks). Optional nappies at additional discount.

  3) Customisable delivery frequency & subscription products

  4) Free delivery

  5) Handy email reminders before each renewal to give you time to update your size

  7) Free returns

  8) Skip a delivery option

  9) Cancel anytime - all we require is a 48 hours’ notice prior to next renewal date

  10) Each subscription helps protect acres of rainforest forever through our work with the World Land Trust. Together, we also support the people who call the rainforest home. Additionally, we make regular donations to UK nappy banks.

• How do your subscriptions work?

  Our subscription is a convenient regular delivery of our super absorbent, sustainable nappies – as well as wipes, sacks and any other items you’d like to add to your bundle.

  You can customise the frequency of your delivery (from weekly to every 12 weeks) and the quantity to suit your needs. 

  A standard subscription bundle contains 4 packs of nappies or 6 packs of nappy pants in your chosen size. You can add additional packs in any size. This is handy if your baby is in between sizes or you have more than one child. Learn more in Can I mix nappy sizes?
  
  Please bear in mind that your first order will be placed at the time of creating a subscription, but for any orders after this you can choose your delivery date and adjust the frequency as you wish.

  There are no membership fees or scary contracts with minimum terms. You’re only charged for products we ship to you. We also have a hassle-free, cancel anytime policy.

• How much do subscription bundles cost?

  It depends on how many packs of nappies you choose and if you add further products to your subscription, but most people need 4 packs of nappies a month which is £32 and includes free delivery.

• Can I skip a renewal?

  Absolutely! Whether you have a surplus of nappies or you’re going away -  you can of course skip a renewal whenever you need to.
  
  To do this:

  • Log into your account

  • Go to ‘My Subscription’

  • Click ‘Edit’ next to the subscription in question

  
  

  • Scroll down to below your shipping and billing address

  • Click ‘Skip next renewal’ button

  

  Your next bundle will be moved back from the date it was originally scheduled for, based on your chosen delivery frequency. So if you usually receive deliveries every 4 weeks, your next bundle will arrive 4 weeks later than originally scheduled.

• Can I amend my next renewal date?

  While your initial order will be created as soon as you sign up for a subscription, you can amend your following renewal date to suit your needs.
  
  To do this:

  • Log into your account

  • Go to ‘My Subscription’

  • Click ‘Edit’ next to the subscription in question

  

  • Scroll down to ‘Next renewal date’

  • Tap ‘Edit’ to select your preferred date

  • Tap ‘Save’

  

• How do I update my subscription products?

  You can update the size of your nappies or add another product to your subscription. 

  
  To do this:

  • Log into your account

  • Go to ‘My Subscription’

  • Click ‘Edit’ next to the subscription in question

  

  • To change your products, under ‘Quick actions’, click ‘Update subscription products’

  

  • Make any changes you require

  • Tap ‘Update subscription’

  

• Can I pause additional items?

  You can now simply stop and start individual add-on subscription items, as and when you please. If you’ve got enough wipes, nappy sacks or skincare to keep you going for another month, just pause these items and bring them back when you’re running out. This also works for any additional nappies you add to your core subscription - maybe a second size for overnight or a big sibling? Whether you want to go with the flow, hold off for one month or remove an item completely, the freedom is yours.

  To use our new pause feature, log into your account and open your subscription. The pause button next to any add-on items gives you the opportunity to remove or activate the product of your choice. Don’t forget to click ‘update subscription’ once you have made any changes to confirm your adjustments.

  

• Can I mix sizes?

  Yes, you can add additional packs in a different size! If you are worried about ending up with a surplus of nappies, we’ve got you covered! You can simply move back your next delivery date.

  To mix sizes, follow these steps:

  • Log into your account

  • Go to ‘My Subscription’

  • Click ‘Edit’ next to the subscription in question

  

  • Under ‘Quick actions’, click ‘Update subscription products’

  

  • Tap ‘Do you need more than one size?’ (‘Need more nappies or additional sizes?’ on desktop)

  • You can now add additional packs in any size

  

  • Tap 'Update subscription'

• Can I mix nappies with nappy pants?

  Yes, you can add additional packs of nappy pants to your nappy subscription or vice versa.  If you are worried about ending up with a surplus of nappies, we’ve got you covered! You can simply move back your next delivery date.

  To mix nappies and pants, follow these steps:

  • Log into your account

  • Go to ‘My Subscription’

  • Click ‘Edit’ next to the subscription in question

  

  • Under ‘Quick actions’, click ‘Update subscription products’

  

  • Tap ‘Do you need more than one size?’ (‘Need more nappies or additional sizes?’ on desktop)

  • You can now add additional packs in any size across nappies and pants

  

  • Tap ‘Update subscription’

• What if I need my nappies now?

  If you find yourself running low on nappies, you can bring your next renewal forward. Simply follow the steps below.
  
  Please allow 30 minutes for your new order to be created. Your following order will arrive as per your chosen frequency.

  • Log into your account

  • Go to ‘My Subscription’

  • Click ‘Edit’ next to the subscription in question

  

  • Under ‘Quick actions’, click ‘Renew now’

  

• How do I update my billing information?

  Here’s how you update your payment method and billing address:

  • Log into your account

  • Go to ‘My Subscription’

  • Click ‘Edit’ next to the subscription in question

  

  • Scroll down to ‘Payment method’ and tap ‘edit’

  

  • You will see a popup. Tap ‘Confirm’

  

  • You will receive an email containing a link to update your payment method and billing address

  

• How do I update my subscription shipping address?

  • Log into your account

  • Go to ‘My Subscription’

  • Click ‘Edit’ next to the subscription in question

  

  • Click ‘Change address’

  

  • Tap ‘Edit’ next to ‘Shipping Address’

  • You can also edit your payment information by tapping ‘Edit’ next to ‘Billing Address’

  

• Why can my account not be found when I try to log in?

  This happens if you checked out as a guest while signing up for your subscription. Activating your account will resolve the issue. You will have received an activation email from us right after signing up.

  • Find our email; the link is valid for 24 hours

  • Click the activation link

  • Follow on-screen instructions

  If you don’t have a valid link, please contact us so we can send a replacement.

• Can I cancel or amend a subscription order once it’s been created?

  Once your subscription has renewed, our team will begin packing, packing and dispatching your items. This means that we are unable to guarantee cancellations or amendments at this stage. You can of course get in touch with us at chat@kitandkin.com and we will do our best to help.

  We will always remind you via e-mail 48 hours before your subscription is due to renew. This gives you a chance to update:

  • Your nappy size

  • Products and quantities

  • Your payment details

  • Your delivery address if required

• Can I cancel my subscription?

  Yes, you can cancel your subscription at any time. However, you may find it easier to simply skip a renewal if you are going away, have a surplus of products or want to come back to us at a later date.

  There is no limit for how many times you can skip, so your subscription won’t get cancelled unless you specifically request this.

  If you do decide to cancel, go to your subscription and scroll down to below your list of orders. Click ‘cancel subscription’, select your cancellation reason and click ‘save reason and cancel subscription’.